Privacy Policy

Last updated: October 2025

1. Who We Are

Palmora Escapes
Based in Sri Lanka, providing global travel and holiday planning services.

2. Information We Collect

2.1 Personal Information

When you make an enquiry, booking, or subscribe to our updates, we may collect:

• Full name
• Email address
• Phone number
• Postal address (if required for billing or documents)
• Travel preferences (destinations, dates, accommodation type, etc.)
• Payment details (processed securely through third-party gateways)

2.2 Non-Personal Information

We may collect information such as:

• Browser type and version
• Device and operating system
• Pages visited and time spent on our website
• IP address and general geographic location

This data helps us improve user experience and website performance.

3. How We Use Your Information

We use your information to:

• Process and confirm bookings
• Communicate regarding enquiries, payments, and travel arrangements
• Provide customer support before, during, and after your trip
• Personalise recommendations and offers
• Improve our website, marketing, and services
• Comply with legal and regulatory obligations

We will never sell or rent your information to third parties.

4. Sharing Your Information

Your personal data may be shared only with:

• Trusted service providers (such as hotels, resorts, airlines, and local operators) to fulfil your booking
• Payment processors who handle secure transactions on our behalf
• Technology partners who assist in website hosting, analytics, or communication tools

These parties are required to protect your data and use it only for legitimate service purposes.

5. Data Protection and Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss or damage
• Misuse or disclosure

Payment details are processed using secure and encrypted systems. However, please note that no online platform can guarantee 100% security.

6. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site.

You can choose to disable cookies in your browser settings, but this may affect certain features of the website.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or incomplete information
• Request deletion of your personal data (subject to legal or contractual obligations)
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact:
📧 reservations@palmoraescapes.com

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted.

9. Links to Other Websites

Our website may contain links to third-party websites (such as partner resorts or travel suppliers). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

By using our website or services, you acknowledge that you have read and agreed to this Privacy Policy.