Plan my escape
Clear terms for every booking
Booking &
Cancellation
Payment schedules, cancellation charges and refund terms, explained before your journey begins
Last updated 4 September 2026Plan with confidence
A smooth booking,
from the very start
We look forward to welcoming you to Palmora Escapes. Please review the payment and cancellation terms below, together with the quotation and supplier conditions issued for your booking.
Your quotation, invoice and booking confirmation may contain resort or supplier-specific conditions. Where those conditions have been disclosed for a particular service, they form part of your booking and apply to that service.
Before you book
All travel arrangements remain subject to availability until Palmora Escapes receives the required payment and confirms the booking in writing. Please check every traveller name, travel date, room type and included service before making payment.
By paying a deposit or the full amount, the lead traveller accepts this policy for everyone included in the booking.
Payment schedule
The amount required to secure your booking depends on how soon you are travelling.
Full payment is due when the booking is confirmed.
The remaining 50% is due at least 30 days before arrival.
The remaining balance is due at least 30 days before arrival.
Bookings are not secured until the required payment has cleared. A supplier may release unconfirmed space if payment is not received by the stated deadline.
Peak season bookings
100% payment is required at the time of booking. A minimum stay of 4 room nights applies and may vary by resort.
Peak season bookings are 100% non-refundable. Any additional festive supplements, minimum stays or resort conditions will be shown in your quotation where applicable.
How to cancel
Cancellation requests must be sent in writing to reservations@palmoraescapes.com. A cancellation takes effect when Palmora Escapes receives and acknowledges the written request.
Please include the lead traveller’s name, booking reference and travel dates so our Reservations Team can identify the booking quickly.
Cancellation and refund charges
Full refund less a US$150 administration fee and applicable bank charges.
25% of the total invoice will be charged as a cancellation fee. This may vary by resort.
100% of the total invoice will be charged. This may vary by resort.
100% of the total invoice is non-refundable.
Resort and supplier terms
Airlines, resorts, transfer providers and other travel suppliers may apply stricter deposit, amendment, cancellation or refund conditions. We will show relevant booking-specific conditions in your quotation or confirmation where they are supplied to us.
Once confirmed, non-refundable supplier charges are payable in addition to any applicable Palmora Escapes administration fee.
Refund processing
Where a refund is due, it will be arranged after the relevant supplier confirms and returns the refundable amount. Bank, card, currency conversion and supplier charges may be deducted where applicable.
Processing times can vary by supplier and payment provider. Our team will keep the lead traveller updated using the contact details provided with the booking.
No-shows, changes and early departure
A no-show is charged at 100% of the total invoice. A missed flight, transfer, hotel check-in or activity may also be treated as a no-show under the relevant supplier’s conditions.
Requested date, name, room or itinerary changes are subject to availability and may carry supplier charges, fare differences or additional costs. Unused services and early departure are handled under the applicable supplier terms.
Questions about your booking?
Our Reservations Team is here to explain the payment deadline or cancellation terms that apply to your particular itinerary before you confirm.
520/20 ½ Nawala Road, Rajagiriya, Sri Lanka
Ready when you are
Your next escape,
clearly arranged
Speak with our team for the exact payment schedule and supplier conditions for the journey you have in mind.
Contact Palmora