Booking & Cancellation Policy

We look forward to welcoming you to Palmora Escapes. To ensure a smooth and secure booking experience, please review our payment and cancellation terms below:

Booking Policy

To confirm your reservation, the following payment schedule applies:

• 1–30 Days Prior to Arrival: 100% payment is required at the time of booking confirmation.
• 31–90 Days Prior to Arrival: 50% payment is required to confirm the booking. The remaining 50% must be settled at least 30 days before arrival.
• 91–180 Days Prior to Arrival: 25% payment is required to confirm the booking. The balance is due 30 days before arrival.
• Peak Season (20th December – 8th January): 100% payment is required at the time of booking to confirm reservations. A minimum stay of 4 room nights is applicable during this period (please note this may vary by resort).

Cancellation & Refund Policy

We understand that plans may change. If you need to cancel your reservation, please notify us in writing at reservations@palmoraescapes.com.

Our cancellation terms are as follows:

• More than 45 Days Before Arrival: Full refund minus an administrative fee of US$150 and any applicable bank charges.
• 45–30 Days Before Arrival: A cancellation fee of 25% of the total invoice will apply. (May vary by resort)
• Less than 30 Days Before Arrival: A cancellation fee of 100% of the total invoice will apply. (May vary by resort)
• Peak Season (20th December – 8th January): Cancellations during this period are 100% non-refundable.
• No Shows: In the case of a no-show, 100% of the invoice will be charged as a cancellation fee.

If you have any questions or need further assistance, please don’t hesitate to contact our Reservations Team. We’re here to help make your experience as smooth and enjoyable as possible.

Thank you for choosing Palmora Escapes!